General Terms & Conditions
In these conditions, “COMPANY” means Dr. Karlheinz Healthcare Limited; “CUSTOMER” means the person, department, firm, company or organisation who received the COMPANY’s goods or to whom the COMPANY’s quotation or invoice or acknowledgement of order is addressed. “GOODS” mean the product or services supplied by the COMPANY to the CUSTOMER.
These terms and conditions shall be the only terms of contract between the COMPANY and the CUSTOMER. No other conditions shall have effect unless agreed in writing.
a) All prices are exclusive of VAT, which will be charged at the current applicable rate at the time of despatch.
b) All prices are quoted in pounds sterling.
c) The COMPANY reserves the right to correct clerical omissions and errors.
d) The COMPANY will endeavour to hold all prices for the duration of the catalogue, but reserves the right to change prices without prior notice.
e) Quotations where given, are without commitment and no contract between the COMPANY and the CUSTOMER shall arise unless and until the COMPANY has accepted the CUSTOMER’s order in writing.
a) Payment with Order CUSTOMERS - Payment is due in full at time of order unless a credit account is held.
b) CUSTOMERS with a Credit Account - Payment is due in full, within 30 days of the invoice date. Further orders will not be dispatched whilst a balance is outstanding.
c) Interest will be charged on overdue accounts at the rate of 3% per month, accruing daily. Failure to clear the account on time may also result in the withdrawal of credit facilities.
d) Credit facilities are discretionary and may be withdrawn by the COMPANY at any time.
e) All goods remain the property of the COMPANY until paid for in full.
a) The COMPANY will endeavour to dispatch all orders placed before 3pm on the same day, either by first class post or courier service. Orders received after 3pm will be dispatched the following day.
b) The CUSTOMER is under a duty to inspect the GOODS on delivery. If the GOODS cannot be examined, the carrier’s note or such other note as appropriate must be marked “not examined”.
c) CUSTOMERS should carefully check the carrier’s documentation to ensure they are signing for the correct amount of parcels.
d) Short deliveries must be notified within 3 hours of receipt of the parcel. Damaged goods must be reported within 48 hours of receipt of parcel. Failure to do so within this given time shall unable the COMPANY to compensate for short or damaged goods or accept liability.
e) The COMPANY shall be under no liability for and shall not indemnify the CUSTOMER against any matters arising from damage or shortages.
a) GOODS being returned for credit or exchange will not be accepted without prior agreement. Damaged or faulty GOODS must be returned with a completely filled Returns Form that is available to download on the website or by calling the COMPANY’s customer service department.
b) Any returned GOODS lost, damaged or defaced in transit to the COMPANY will not be credited. The returned GOODS must be packed in a cardboard box and appropriately labelled to the COMPANY, showing the returns code as well.
c) GOODS returned due to no fault of the COMPANY may be subject to a 15% restocking fee.
d) GOODS returned that are not available in the catalogue or Special Order GOODs may be subject to a 25% handling fee.
e) All GOODS must be returned within 30 days of the original invoice date. A handling charge of 25% may apply if GOODS are returned after 30 days of the original invoice date.
4. Carriage/Handling Charges (UK Mainland Only)
a) A handling charge of £4.95 will be added to all orders under the value of £50 and for delivery to UK Mainland.
b) All non-UK Mainland orders will be subject to extra carriage charges.
a) The COMPANY shall not be liable for any loss arising from the fact that the CUSTOMER is not suitably qualified to supply, operate or otherwise use the GOODS. All GOODS supplied by the COMPANY are intended to be used by suitably qualified persons.
b) The COMPANY shall not be liable for any loss or damages of any nature, direct or indirect, including any loss of profits or consequential damages suffered or incurred by the CUSTOMER for whatever reason.
a) The COMPANY warrants GOODS against defects for a minimum period of 12 months or as mentioned in the warranty explained section. Any alleged defect must be reported in writing as soon as possible.
b) The COMPANY disclaims liability and is not responsible for the performance or replacement of any GOODS that has been misused, tampered with, modified, retipped or refitted in any manner or is beyond its expected life.
c) The COMPANY disclaims liability, under any applicable warranty or otherwise, for damages arising from:
i) the use of commercial/residential grade washers.
ii) the use of dental automated washer-disinfectors where manufacturer’s processing guidelines are not followed.
iii) the use of cleaning solutions, chemicals and/or procedures that are contrary to COMPANY’s recommendations.
iv) improper setup and/or installation of any product.
d) The express warranties described herein are the exclusive warranties and are provided instead of any warranty of merchantability, fitness for a particular purpose, or any other warranty, express or implied, except warranties of title and infringement.
e) Except as set forth herein, damages from breach of such warranties are limited to the cost of repair or replacement of the GOODS, at COMPANY’s sole discretion. Consequential or incidental damages resulting from breach of any applicable express or implied warranties are hereby excluded.
7. Risk and Title
a) Risk of damage to or loss of the GOODS shall pass to the CUSTOMER when the GOODS are delivered to the CUSTOMER.
b) If the CUSTOMER wrongfully fails to take delivery of the GOODS, risk shall pass to the CUSTOMER at the time when the COMPANY has tendered delivery of the GOODS.
c) Legal and beneficial title in the GOODS shall not pass to the CUSTOMER until the COMPANY has received, in cash or cleared funds, payment in full of the price.
d) The COMPANY reserves the right to repossess any GOODS in which the CUSTOMER retains legal and beneficial title if full payment is not received in accordance with Payment clause.
8. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.
9. No Waiver
No waiver by the COMPANY of any breach of these Terms and Conditions by the CUSTOMER shall be considered as a waiver of any subsequent breach of the same or any other provision.
In the event that one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which shall remain valid and enforceable).
11. Law and Jurisdiction
a) These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.
Terms of Website Use
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and
means Dr. Karlheinz Healthcare Ltd., a company registered in England under 9637161, whose registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England and whose main trading address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England.
1. Information About Us
a) Our Site, www.OrthodonticInstruments.com, is owned and operated by Dr. Karlheinz Healthcare Ltd., a limited company registered in England under 9637161, whose registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England and whose main trading address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England. Our VAT number is 221987494.
2. Access to Our Site
a) Access to Our Site is free of charge. No part of Our Site requires payment of any kind in order to access or use it.
b) It is your responsibility to make any and all arrangements necessary in order to access Our Site.
c) Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
3. Intellectual Property Rights
a) All content included on Our Site (including all user-facing material such as text and images, and all underlying content such as code, software and databases) and the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All content is protected by applicable United Kingdom and international intellectual property laws and treaties.
b) For personal use (including research and private study) only, you may:
c) Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
d) Download Our Site (or any part of it) for caching;
e) Print pages from Our Site;
f) Download, copy, clip, print, or otherwise save extracts from pages on Our Site; and
g) Save pages from Our Site for later and/or offline viewing.
h) You may not use any content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
i) You may not systematically copy content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.
j) Subject to sub-Clauses 4.2 and 4.7 you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content or any other material from Our Site unless given express written permission to do so by Us.
k) Our status as the owner and author of the content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
l) Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
4. Links to Our Site
a) You may link to Our Site provided that:
b) You do so in a fair and legal manner;
c) You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
d) You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
e) You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
f) You may not link to any page other than the homepage of Our Site, www.OrthodonticInstruments.com. Deep-linking to other pages requires Our express written permission.
g) Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact Us at webmaster@OrthodonticInstruments.com for further information.
h) You may not link to Our Site from any other site the content of which contains material that:
i) Is sexually explicit;
j) Is obscene, deliberately offensive, hateful or otherwise inflammatory;
k) Promotes violence;
l) Promotes or assists in any form of unlawful activity;
m) Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
n) Is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
o) Is calculated or is otherwise likely to deceive another person;
p) Is designed or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
q) Misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
r) Implies any form of affiliation with Us where none exists;
s) Infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
t) Is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
r) Please note that the content criteria described under sub-Clause 5.4 apply only to content over which the owner and/or operator of the site in question has direct control. You will not, therefore, be in breach of these Terms and Conditions if, for example, other users of a site on which you establish a link to Our Site post content such as comments that violate the above criteria.
5. Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
6. Use of Our System
a) You may use Our System at any time to contact Us, provided you abide by the following rules. You must not:
b) Communicate in a way that is obscene, deliberately offensive, hateful or otherwise inflammatory;
c) Submit information that promotes violence;
d) Submit information that promotes or assists in any form of unlawful activity;
e) Submit information that discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
f) Submit information that is designed or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
g) Submit information that is calculated or is otherwise likely to deceive;
h) Submit information that is designed or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
i) Misleadingly impersonate any person or otherwise misrepresent your identity or affiliation in a way that is calculated to deceive;
j) Imply any form of affiliation with Us where none exists;
k) Infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
l) Submit information in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
m) We may monitor any and all communications made using Our System.
n) Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.
o) Any personal information sent to Us, whether through Our System or otherwise, will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 13.
a) The content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to orthodontic/healthcare practice and/or procedures.
b) We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
c) We make reasonable efforts to ensure that the content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date.
8. Our Liability
a) To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any content included on Our Site.
b) To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any content included on Our Site.
c) If you are a commercial user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
d) We take all reasonable steps to ensure that Our Site is free from viruses and other malware, however We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any content from it) or any other site referred to on Our Site.
e) We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
f) Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
9. Viruses, Malware and Security
a) We take all reasonable steps to ensure that Our Site is secure and free from viruses and other malware. We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 9.4.
b) You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
c) You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
d) You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
e) You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
f) By breaching the provisions of sub-Clauses 10.3 to 10.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
10. Acceptable Usage Policy
a) You may only use Our Site in a manner that is lawful. Specifically:
b) You must ensure that you comply fully with any and all local, national or international laws and/or regulations;
c) You must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
d) You must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
e) You must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
f) We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 10 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
g) Suspend, whether temporarily or permanently, your right to access Our Site;
h) Issue you with a written warning;
i) Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
j) Take further legal action against you as appropriate;
k) Disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
l) Any other actions which We deem reasonably appropriate (and lawful).
m) We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
11. Privacy and Cookies
Use of Our Site is also governed by Our Cookie and Privacy Policies, available from www.OrthodonticInstruments.com/privacy-policy.html. These policies are incorporated into these Terms and Conditions by this reference.
12. Data Protection
a) All personal information that We may collect (including, but not limited to, your name and contact details) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
b) We may use your personal information to:
c) Reply to any communications you send to Us;
d) Send you important notices, as detailed in Clause 14;
13. Communications from Us
a) If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
b) We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 30 working days business days for your new preferences to take effect.
c) For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info (at) OrthodonticInstruments.com
14. Changes to these Terms and Conditions
a) We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
b) In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
15. Contacting Us
To contact Us, please email Us at info (at) OrthodonticInstruments.com or using any of the methods provided on Our contact page at www.OrthodonticInstruments.com/contact-us.html.
16. Law and Jurisdiction
a) These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
b) If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.